Updated
The two legs of the journey
| Leg | Who carries it | Where to track it |
|---|---|---|
| 1. Seller → our Guangzhou warehouse | A China courier the seller picks | The order in your shopping app, or Track Parcel |
| 2. Guangzhou → your door | Us, then a local courier in Singapore | Track Parcel |
Leg 1: find the China tracking number
Open the order in your app (Taobao, Tmall, Pinduoduo, JD, 1688) and tap 查看物流 (view logistics). You'll see the courier's name and the tracking number (快递单号 or 运单号). Many numbers show which courier carries them:
| Courier | Chinese name | Tracking number |
|---|---|---|
| SF Express | 顺丰 | Starts with SF |
| YTO Express | 圆通 | Starts with YT |
| JD Logistics | 京东物流 | Starts with JD |
| J&T Express | 极兔 | Starts with JT |
| ZTO, Yunda, STO | 中通、韵达、申通 | Usually numbers only |
Formats change from time to time. Your shopping app always names the courier, so go by that.
Chinese tracking updates, translated
| You see | It means |
|---|---|
| 已揽收 / 揽件 | The courier has picked it up from the seller |
| 运输中 | In transit inside China |
| 到达 / 已到达 | Arrived at a sorting centre |
| 派送中 / 派件中 | Out for delivery |
| 已签收 | Delivered and signed for |
| 退回 / 退件 | Going back to the seller |
| 问题件 / 异常 | The courier has a problem with it; ask the seller |
When it says 已签收 at our warehouse, it has usually reached us. If it was signed for at a courier branch or a pickup station instead, it may not have: ask the seller for the signed delivery slip (签收单).
Check it reached our warehouse
Paste one or many China tracking numbers into Track Parcel on our homepage. There's no login. Each number shows as:
- Arrived: in our Guangzhou warehouse, not shipped yet.
- Dispatched: on its way to Singapore, with dates and places.
- Missing: not in the system yet.
We don't send arrival messages, so Track Parcel is how you check. Parcels wait free for up to 45 days while the rest of your orders arrive. The weights on Track Parcel are rough intake records, not what we bill on.
Leg 2: follow it to Singapore
When everything has arrived, send us your order list on WhatsApp, pay the invoice, and we dispatch. Track Parcel then shows the journey, with places like Guangzhou, Shenzhen and Singapore. Door to door it takes about 4–5 working days by air and 2–4 weeks by sea (est.). After customs, a local courier delivers on a day they set; for Air and Sea LCL they usually let you know first.
When a tracking number doesn't work
- It can't be traced at all. It may be a transfer number. Ask the seller for the 转单号: “你好，请问这个单号有转单号吗？我仓库那边查询不了”.
- It looks fake (刷单, no real movement). Ask the seller for the real number.
- One order, several parcels. Sellers sometimes split an order under different tracking numbers. Check every number in the order.
- Delivered, but Track Parcel says missing. Check the address had your PT code, ask the seller for the 签收单, and if you're sure it was delivered to us, WhatsApp us the number.
Bought from a shop that ships straight to Singapore?
If the shop delivered to your Singapore address itself, not to our warehouse, track it in that shop's app: we can only see parcels sent to our Guangzhou address. Next time, you can send it to us and combine it with your other orders; see how it works.
Questions people ask
Can I track a parcel from China without logging in?
Yes. Paste your China tracking numbers into Track Parcel on our homepage. No account is needed, and you can check many numbers at once.
Do you tell me when my parcel arrives at the warehouse?
No, we don't send arrival messages. Check Track Parcel, or the order in your shopping app.
Why does Track Parcel show 1 kg for my big parcel?
For bulky items the intake record often counts pieces, not real weight. We weigh and measure your packed shipment before we invoice.
How long does a parcel take from China to Singapore?
Leg 1 depends on each seller. From dispatch at our warehouse, about 4–5 working days by air and 2–4 weeks by sea (estimates).
My Taobao order says delivered but Track Parcel shows missing. What now?
Ask the seller for the signed delivery slip (签收单). If it was signed at a courier branch, it never reached us. If it was signed at our warehouse, WhatsApp us the tracking number.