Privacy Policy

Last updated: 20 October 2026

PaoTui 跑腿 ("PaoTui", "we", "us") operates a parcel-forwarding service that receives goods at our China warehouse and ships them to customers in Singapore. This policy explains what personal data we collect, how we use it, and the choices you have. We handle personal data in line with Singapore's Personal Data Protection Act (PDPA).

1. Information we collect

Contact & account details — name, phone number, email, and the Singapore delivery address you give us.
Customer reference code — the Paotui code (e.g. PT-1042) we assign so our warehouse can match parcels to you.
Shipment details — parcel tracking numbers, item descriptions, declared values, weights and dimensions needed to quote, consolidate, ship and clear customs.
Payment information — records of payments made to us (e.g. PayNow / bank transfer references). We do not store full card numbers.
Usage data — basic, non-identifying information about how you use our website (e.g. pages visited), used to keep the site working and improve it.

2. How we use your information

To provide the forwarding service — receiving, consolidating, shipping, customs clearance and last-mile delivery of your parcels.
To quote prices, issue invoices, and process payments.
To communicate with you about your shipments and respond to enquiries (including via WhatsApp).
To meet legal, customs and tax obligations in Singapore and at origin.

3. How we share information

We share only what is necessary to deliver your parcels, with: shipping and freight carriers, our China warehouse partners, customs authorities and brokers, and payment providers. We do not sell your personal data. Service providers are required to protect it and use it only for the agreed purpose.

4. Social media & content

We publish marketing content on our own social media accounts (including TikTok, Instagram and Facebook). Where we use platform tools to manage or upload our own content, those tools access only our own business accounts — they do not collect data about you.

Advertising tags. Our website uses advertising tags from Google and Meta (Facebook). They record visits and taps on our WhatsApp button so we can see which ads bring enquiries, and they may let Google and Meta show our ads to people who have visited our site. These tags can set cookies in your browser. You can limit this in your Google and Meta ad settings, or by blocking third-party cookies in your browser.

Website analytics. We use PostHog to see how visitors use our website and to find errors on it. It records the pages viewed, taps, and recordings of how the page is used, without your name. Anything you type, and the details shown on the Track and customer portal pages, is hidden before it is recorded. This data is stored by PostHog in the United States. PostHog can set cookies in your browser; you can block them in your browser settings.

5. Data retention

We keep your information for as long as needed to provide the service and to meet legal, accounting and tax requirements, after which it is deleted or anonymised.

6. Security

We use reasonable administrative and technical measures to protect your data against loss, misuse and unauthorised access. No method of transmission or storage is completely secure, but we work to safeguard your information.

7. Your rights

You may request access to, or correction of, the personal data we hold about you, or withdraw consent for us to use it (note this may mean we can no longer provide the service). To make a request, contact us using the details below.

8. Contact us

PaoTui 跑腿 (PAOTUI.SG · UEN 53418378J)
WhatsApp: +65 8522 6451
Email: freightforwarding@paotuisg.com

This policy is provided for transparency and is not legal advice. We may update it from time to time; the "last updated" date above will change when we do.