Terms of Service
Last updated: 7 November 2026
These terms govern your use of the parcel-forwarding service provided by PaoTui 跑腿 ("PaoTui", "we", "us"). By using our service, you agree to these terms.
1. Our service
PaoTui receives goods you purchase from sellers in China at our designated China warehouse, consolidates them, and arranges shipping to your address in Singapore by air, sea (LCL) or express courier, including customs clearance and last-mile delivery.
2. Quotes, fees & payment
- Shipping is charged on the greater of actual or volumetric weight (or by volume for sea LCL), plus any applicable surcharges and a 9% import tax where relevant.
- Quotes are estimates until your parcel is received and weighed/measured at our warehouse; the final invoice reflects the actual shipment.
- Payment is due before dispatch unless otherwise agreed. We accept PayNow and bank transfer.
3. Your responsibilities
- Provide accurate recipient, address and item information.
- Ensure your goods are legal to export from China and import into Singapore.
- Use the warehouse address and customer reference exactly as provided so we can match your parcel to your account.
4. Prohibited & restricted items
You may not ship items prohibited or restricted by Singapore Customs or the carriers, including (without limitation) e-cigarettes/vapes, controlled drugs, weapons, large lithium batteries on air freight, and other goods requiring permits you do not hold. Such items may be held, returned, destroyed or reported to the authorities, and you remain responsible for any resulting charges.
5. Liability
We take care in handling your goods, but to the extent permitted by law our liability for loss or damage is limited and does not cover delays caused by carriers, customs, weather or events beyond our control. Insurance cover may be available on request for an additional premium. We are not responsible for items mis-declared, prohibited, or inadequately packed by the seller.
Damaged goods. Claims for damage apply only to severe damage, where the item is broken or no longer works as intended. Minor damage that does not affect the item's use (such as scratches, small dents or cosmetic marks) and damage to outer packaging are not claimable. Fragile and malleable items (glass, ceramics, mirrors, crystal and other breakable or bendable goods) are not eligible for compensation in any form, including with a wooden frame. Repacking is a free service on request, and we are not liable for damage to items after repacking. To claim, notify us within 24 hours of receipt with the tracking number, proof of purchase and photos (and an unboxing video if available); each case is assessed individually.
6. Delivery times
Transit times are estimates and depend on mode, carrier schedules, customs and peak-season volumes. We do not guarantee specific delivery dates.
Last-mile delivery in Singapore is performed by a local courier, who sets the delivery day and time according to its drivers' schedules and parcel volumes. We have no control over the courier's delivery arrangements and cannot promise a delivery date or time slot. If you need your goods by a specific date, tell us before you order.
7. Last-mile delivery conditions & courier charges
Last-mile delivery in Singapore is performed by a local courier. Delivery to your doorstep is subject to the following conditions:
- Lift access. Items must fit into the building lift as packed (including any crate or wooden frame). Where they do not, the courier delivers to ground floor only. Uncrating and disposal of packaging are not part of the service.
- Loading equipment. Heavy or crated items are moved with loading equipment (e.g. a pallet jack). The lift, doorways and access route must accommodate the goods together with that equipment, not only the goods' own dimensions. Where they do not, the courier may require special equipment or additional manpower.
- Time-restricted addresses. Malls, office buildings and other premises with delivery-hour or security restrictions are delivered only at a specific timing, outside the courier's normal delivery run.
Any additional charges arising from these conditions (including after-hours delivery, re-delivery after a failed attempt, storage pending a delivery slot, special equipment or additional manpower) are set by the local courier and are payable by you directly to the courier. They are not included in our quote or invoice, and we cannot confirm them in advance. You are responsible for informing us of any such condition at your delivery address before your shipment is dispatched.
8. Changes to these terms
We may update these terms from time to time. The "last updated" date above shows when they were last changed; continued use of the service means you accept the current terms.
9. Contact us
PaoTui 跑腿 (PAOTUI.SG · UEN 53418378J)
WhatsApp: +65 8522 6451
Email: freightforwarding@paotuisg.com