Updated
Step 1: Get your China warehouse address and Paotui code
WhatsApp us at +65 8522 6451 and reply Address. You get our Guangzhou warehouse address with your personal code, PT-xxxx. The code is linked to your WhatsApp number and stays the same for every order you ever place.
Step 2: Add the address to your shopping app
In Taobao, JD, 1688, Pinduoduo or Xiaohongshu, add a new delivery address and copy each field from our warehouse address:
- Street address: must end with your code, like …君祥仓：PT-xxxx.
- Recipient: (PT-xxxx) Your Name.
- Phone: our warehouse number, not your own.
- Postcode: anything; postcodes aren't used for delivery in China.
Step 3: Order, and let sellers deliver to Guangzhou
Shop as usual and pick the warehouse address at checkout. Each seller sends their parcel to our warehouse with a China courier. You don't need to tell us before you order. Keep the tracking number of every parcel; it's in each order in your app.
Step 4: Check that each parcel has arrived
Paste your tracking numbers into Track Parcel. No login needed. It shows whether a parcel has reached our warehouse, and later its journey to Singapore. We don't send arrival messages, so this is how you check. Parcels are stored free for up to 45 days while you wait for the rest. Chinese tracking updates are explained in how to track a parcel from China.
Step 5: Send us your order list
When everything has arrived, send this on WhatsApp:
- Air or Sea
- Normal or Sensitive goods (batteries, liquids, cosmetics and food are Sensitive)
- All your tracking numbers
- Recipient name, Singapore address and phone number
- The total value of your goods (for the 9% import tax)
Not sure whether to choose Air or Sea? Write Weight check as the first line instead. We weigh and measure everything and send you both prices. After that the parcel is sealed, so items can't be added or removed.
Step 6: Pay the invoice
We weigh and measure your shipment and send an invoice: freight plus 9% import tax on the goods value. Pay by PayNow or bank transfer within 24 hours. You get your tracking number once it's paid.
Step 7: Receive it in Singapore
We ship, clear customs and hand it to a local courier, who delivers to your door on a day and time they set. Bulky items need to fit your lift as packed; see Delivery conditions. If something arrives damaged, tell us within 24 hours of receiving it, with an unboxing video and clear photos.
How long the whole thing takes
| Stage | Typical time |
|---|---|
| Sellers deliver to our Guangzhou warehouse | Depends on each seller |
| Air, from dispatch to your door | est. 4–5 working days |
| Sea LCL, from dispatch to your door | est. 2–3 weeks |
| Sea by kg, from dispatch to your door | est. 3–4 weeks |
Four rules that save you money
- Ship together. The first kg costs the most; one combined shipment is cheaper than several small ones.
- Watch bulky, light items. Air and Sea by kg charge the volumetric weight (L × W × H ÷ 5,000) when it's higher than the real weight.
- Declare Sensitive goods. A wrong declaration costs S$10.00 per parcel to resend.
- Check what can't ship before you buy: chewing gum, vapes, lighters, alcoholic drinks, frozen food, live plants, toy guns, swords, drones, e-bikes and e-scooters (full list). Air-cons, fridges, TVs and some other appliances need NEA registration first. For branded goods, medicines and anything that may need a permit, WhatsApp us first.
Questions people ask
Do I need to create an account?
No. Everything is on WhatsApp: you get your address and code there, send your order list there, and receive your invoice there.
Can I combine parcels from different shops?
Yes, from any shops and apps, as long as they go to the same Singapore address. One shipment goes to one address.
Can I add items after I send my order list?
No. Once your list is in, we seal and weigh the parcel. Anything extra goes in a new order.
What if some parcels haven't arrived yet?
Either we wait and ship everything together, or we ship what's ready now and the rest next time. Your choice.
Can you take a photo of my item at the warehouse?
For one or a few items, yes, on request; it takes a little while. We don't open or inspect goods for quality.